Managed Services

Emerio’s managed services enable customers to reduce support costs and significantly improve visibility into the performance of the IT infrastructure.​ We have in-depth experience of providing SLA backed Managed Services to our customers for more than a decade. Our Managed Services expertise combined with our mature ITIL based processes provides the leading edge to our customers. Apart from logging and resolving issues, we play a critical role in ensuring the availability of your IT systems.

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Our Managed Services lets you focus on your core business and leave the management of your IT Assets to certified professionals. Our team of IT professionals are experts in day to day management of IT Systems and hold the right certifications to provide you with the best possible service. Our local team also works with our global competency centres and product vendors to resolve the most complex issues with the quickest turnaround time.

  • Australian Helpdesk
  • Unlimited Support Services during business hours Remote and Onsite (as needed)
  • Network and OS Monitoring
  • Patch Management
  • Backup Management
  • User and VVIP Support
  • Vendor Management
  • Antivirus Management
  • LAN/WAN Infrastructure Support
  • Capacity Management and Planning
  • Monthly reporting
  • ITIL based framework and service delivery
  • Single team to provide you support across Asia pacific
  • Our EABC Methodology that help reduce issues by identifying the root cause
  • Training programs to help train your staff on the common issues
  • Performance tweaks so you get the most out of your investment
  • Certified Engineers with vast experience
  • High FCR Ratio
  • 24×7 coverage options
  • Support multiple countries client bases in Asian languages
  • Strong relationships with product companies globally
  • Industry leading tools for monitoring and management
If you prefer to buy support as and when you need it, choosing what work you need carried out and when, or just calling us in when things go wrong and resources are short, you can count on Emerio to provide you with the same high level of care and support.

We provide a pay-for-use IT support arrangement available in packs of 25, 50 and 100 hours.

Only pay for what you need

  • Timed packs available for IT Infrastructure Solutions and Application Design
  • Consulting and system design available
  • Access to all levels of IT infrastructure and Software development knowledge
  • Telephone / Remote support

Sign-up today for the following block plans

Small

25 Hours
Valid 6 Months

Medium

50 Hours
Valid 9 Months

Large

100 Hours
Valid 12 Months
Need more Information? Contact our Solutions Consultant today.×