Maintenance and Support

Emerio offers comprehensive, customized application maintenance services for a wide range of businesses and other organisations. Our maintenance services help clients focus on their core competency and leave system support to a specialist, Emerio. The support offering complements our efficient and cost-effective application development service, so that businesses are not slowed down by the nitty gritty details of keeping their applications running smoothly. Emerio guarantees this through flexible and transparent service level agreements and an efficient maintenance methodology.

• Application Helpdesk Services

The extensive use of business critical enterprise applications increases the burden on in-house IT departments. Emerio’s application helpdesk services helps to ease the strain felt by internal IT support team and offers customised troubleshooting services which includes: • Frontline support • Call management & ownership • Maintain and manage knowledge-base • Third party vendor management • MIS reporting

• Maintenance Support Services

Application maintenance plays an important part in minimizing the impact of IT issues on the organization through effective detection and prevention. Emerio’s issue management solutions aim to reduce the severity of problems caused by application errors as well as to lower their frequency of occurrence. Emerio provides root cause analysis, investigation & resolution and mitigation services. Post rectification and problem resolutions are recorded in a secure database for reference.

Emerio also provides comprehensive application monitoring and management services which include application operation management, performance tuning and monitoring services.

• Application Enhancement Services

Every business is subject to change and have a need for continuous improvements of their processes to stay competitive. The underlying IT infrastructure & applications must be enhanced to meet the demands of the business. Emerio’s application enhancement services include business analysis services, impact assessments and implementation of the required enhancements.